During my stay

Need help during your stay? Find here your privileged contacts and practical advice for a carefree stay.

• Who do I contact if I have a problem with my accommodation?
• Are there any rules in the accommodation?
• What should I do if I break something during my stay?
• Can I extend my stay once I've moved in?
• How can I report a problem with my accommodation on arrival or during my stay?
• Do we have to clean at the end of our stay?
• Do we have to wash our sheets before we leave?
• How can I make a claim?